Privacy policy

1. Introduction At Valcare+ Multispecialty & Diagnostic Clinic ("Valcare+", "we", "our", or "us"), your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you access our services, visit our clinic, or interact with us through our website, platforms, or communication channels.

In compliance with the General Data Protection Regulation (GDPR), as well as applicable local data privacy laws, we are committed to ensuring that your personal information is handled responsibly and transparently.

2. What This Policy Covers This Privacy Policy applies to all individuals who engage with Valcare+, including patients, website visitors, job applicants, suppliers, and partners. It explains:

  • The types of personal data we collect
  • The purposes for which we collect and process data
  • Our legal basis for processing data under GDPR
  • How we store and secure your data
  • Your rights as a data subject
  • How you can contact us regarding your data

3. Types of Data We Collect Depending on your relationship with Valcare+, we may collect and process the following types of personal information:

  • Identity Data: Full name, date of birth, gender, and government-issued identification
  • Contact Data: Phone number, email address, mailing address
  • Medical and Health Data: Medical history, diagnostic results, treatment records, and other health-related data (collected only with explicit consent and processed in accordance with applicable laws)
  • Billing and Financial Data: Insurance details, payment information, and transaction records
  • Technical Data: IP addresses, browser type, access logs, and cookies when interacting with our website or digital services

4. GDPR Compliance and Lawful Basis for Processing We process your personal data based on lawful grounds as defined under GDPR, including:

  • Consent – for specific medical or marketing communications
  • Contractual necessity – to provide healthcare services and manage appointments
  • Legal obligations – to comply with regulatory or statutory requirements
  • Legitimate interests – to improve our services, maintain security, and enhance patient experience

5. How We Use Your Data Your personal data may be used for the following purposes:

  • Scheduling and managing appointments
  • Providing diagnostic and healthcare services
  • Maintaining medical records
  • Processing payments and insurance claims
  • Communicating with you about your care or test results
  • Enhancing our website and online services
  • Meeting legal, regulatory, and accreditation requirements

6. Data Retention We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and policy requirements. The retention period may vary depending on the type of data and applicable healthcare regulations.

7. Data Sharing and Disclosure We do not sell your personal data. However, we may share it with:

  • Authorized healthcare professionals within Valcare+
  • Third-party service providers (e.g., IT, billing, or laboratory partners) under strict data protection agreements
  • Government or regulatory bodies, when legally required
  • Insurance companies or authorized parties with your consent

8. Data Security We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure storage, and staff training.

9. Your Rights Under GDPR Under the GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate or incomplete data
  • Request deletion or restriction of processing
  • Object to processing or withdraw consent
  • Receive your data in a portable format
  • Lodge a complaint with a supervisory authority

10. Cookies and Website Usage Our website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being used. For more details, see our separate Cookie Policy.

11. Contact Information If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact our Data Protection Officer at:

Valcare+ Multispecialty & Diagnostic Clinic
Address: 52 Karuhatan Road, Valenzuela City
Phone: 02-73592272 Cellphone: 09983445253
Email: valcareplus@gmail.com

12. Updates to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be posted on our website with the effective date.

Effective Date: April 21, 2025